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If you use an external webcam for Zoom, check the connecting cable for damage, and try connecting it to a different USB port if possible. Click the Update перейти next to the flagged driver to automatically download the correct version of that driver, then you can manually install it you can do this with the FREE version. You can then click Camera from the sidebar and make sure your desired web browser and Zoom are checked. You could also ask one of them to leave the audio conference or mute audio on their device; though muting by itself may not always be as effective in reducing the echo.    

 

My camera is not working on zoom - my camera is not working on zoom:. How to Fix It When a Zoom Camera Is Not Working

 

Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. I have been trying to join zoom meetings but although I get connected and the audio is ok the camera doesn't seem to be working.

How can I fix this as I need to do some courses by zoom. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. AnthonyLabramonte Independent Advisor. You can follow the question or vote as helpful, but you cannot reply to this thread.

I have the same question Report abuse. Details required :. Cancel Submit. Paloma Bianchini Independent Advisor. Hello, how are you? Welcome to the Microsoft community! My name is Paloma B. I understand that your webcam is causing problems with the zoom.

What version of zoom are you using? What is your webcam model? This problem should probably be some incompatibility of the zoom with your webcam, as the error does not occur in the windows camera application. You mentioned that you noticed this after updating the webcam driver, try to roll back the drive please and check if this occurs. Select Device Manager; 3. In Cameras, right-click on your webcam, and go to the properties option; 4. Navigate to the Driver tab and click on the Revert Driver button, if available; 5.

View solution in original post. Hey janaj , are you using an internal camera on your device or an external camera through USB? I would recommend trying a new camera source or trying to see if you're experiencing the same thing through the camera app. I uninstalled my camera driver on my laptop and reinstalled a fresh driver and that fixed it. I had even updated my driver previously and it didn't work. Only uninstalling the camera driver and reinstalling.

Did your camera work on other things besides zoom? Mine works everywhere but zoom, and I've googled and tried every setting and option but I haven't tried this.

I had the same problem. I tried everything possible for months and the only thing that worked was to download a previous version of Zoom that you can find for example in this web site. For me, the version that worked was the one from July 5. How do I go back to the old version. I have a Lenovo laptop and mine is doing exactly the same. If you go to the bottom of the thread I posted some suggestions from tech support.

Mine still isn't figured out, super frustrating. I am experiencing the same problem. I had to roll back the driver to get it to work but it keeps updating and not working.

There has to be a better solution. This is a Zoom-only problem. I am having the same issue. One week the camera video on Zoom worked fine. The next week, the camera video is a black screen. How do I fix this?

Please help. I have used ZOOM multiple times each week for several months. This last Thursday evening I could not get my camera to work. I was "blacked out. I have checked all the computer settings and they look fine. Apparently the issue is with the ZOOM software. Please research and repair it quickly else the ZOOM product will lose it's appeal! Did anyone resolve this? Trying to figure out the same thing. The camera works on everything but zoom. If my husband logs in on his account the camera works, and he only has a free account.

I can't see any setting anywhere that would make it so I would just show up with a black screen. In case it helps anyone else mine still isn't working.

 

My camera is not working on zoom - my camera is not working on zoom:

  During a meeting, select the on top The arrow next to camera and make sure the desired webcam is selected. After that, right-click on it, and from the options, chose "Update Driver. Report a Problem. Then try Zoom camera to check if it works.    

 

My camera is not working on zoom - my camera is not working on zoom: -

   

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What's New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. One day, during a meeting, my video disappeared and now it is a black screen with a slash through a camera. I have uninstalled, reinstalled several times. I have checked camera settings in windows - which allows. I have even updated my camera driver for my laptop. Still not working and cannot get any answers.

Go to Solution. I'm having the same issue, i've subsequently added an external camera and that is just showing as a Black screen, the internal camera is not engaging at all with the zoom app, despite working in other applications. I've uninstalled and re-installed three times now, have updated drivers and i'm still not having any joys.

View solution in original post. Hey janaj , are you using an internal camera on your device or an external camera through USB? I would recommend trying a new camera source or trying to see if you're experiencing the same thing through the camera app. I uninstalled my camera driver on my laptop and reinstalled a fresh driver and that fixed it. I had even updated my driver previously and it didn't work.

Only uninstalling the camera driver and reinstalling. Did your camera work on other things besides zoom? Mine works everywhere but zoom, and I've googled and tried every setting and option but I haven't tried this. I had the same problem. I tried everything possible for months and the only thing that worked was to download a previous version of Zoom that you can find for example in this web site.

For me, the version that worked was the one from July 5. How do I go back to the old version. I have a Lenovo laptop and mine is doing exactly the same. If you go to the bottom of the thread I posted some suggestions from tech support. Mine still isn't figured out, super frustrating. I am experiencing the same problem.

I had to roll back the driver to get it to work but it keeps updating and not working. There has to be a better solution. This is a Zoom-only problem.

I am having the same issue. One week the camera video on Zoom worked fine. The next week, the camera video is a black screen. How do I fix this? Please help. I have used ZOOM multiple times each week for several months.

This last Thursday evening I could not get my camera to work. I was "blacked out. I have checked all the computer settings and they look fine. Apparently the issue is with the ZOOM software. Please research and repair it quickly else the ZOOM product will lose it's appeal!

Did anyone resolve this? Trying to figure out the same thing. The camera works on everything but zoom. If my husband logs in on his account the camera works, and he only has a free account. I can't see any setting anywhere that would make it so I would just show up with a black screen. In case it helps anyone else mine still isn't working.

I've been going back and forth with tech support. Some of the suggestions have been This is so frustrating. There are a lot of requests for help with the camera but zero solutions provided. Finally figured mine out - my anti-virus kaperski was blocking the camera.

I saw that mentioned on a different thread. Yes, so frustrating, but when it came down to it I was glad it was so simple. Took months to figure out!! I've uninstalled and re-installed three times now,. I've tried everything else before. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. Download Zoom Client Keep your Zoom client up to date to access the latest features.

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Camera not working. Go to solution. LS-Dalby Observer. In response to RN. All forum topics Previous Topic Next Topic. RN Zoom Moderator. If my reply helped, don't forget to click the accept as solution button! In response to LS-Dalby. I had to uninstall the camera driver and download a new one. That fixed it. In response to ghost.

In response to janaj. Mandymoo12 Observer. In response to marnisoup. Did you sort yours? Cloclocarb Observer. Hello The same problem here on my Lenovo laptop with the latest update camera stopped working. In response to gnishnianidze. In response to Mandymoo I'm experiencing the same issue. JZoro5 Listener. Yes, camera is black, once it fixed itself, only quickly to die again. JohnBates Observer. DSpringer Listener. Still figuring out my problem.